Refund and Returns Policy

At ZFabrics Pvt. Ltd., we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward return and refund policy. Please read the following guidelines carefully before initiating a return.

1. Returns Eligibility

  • You have 3 days from the date of delivery to request a return.
  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Personalized, customized, or sale items are non-refundable and non-returnable.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact our customer service within 3 days of receiving your order via:
  1. Provide your order number, product details, and reason for return.
  2. Our team will verify your request and provide return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defective or wrong item shipped by us.
  • We recommend using a trackable shipping method, as ZFabrics is not responsible for lost or damaged return packages.

4. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5-7 business days.
  • Shipping fees (if applicable) are non-refundable.

5. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at sales@zfabrics.com or call +92 306 7986500. We will arrange a free return or replacement at no additional cost.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products without original tags or packaging.
  • Items marked as “Final Sale” or “Non-Returnable.”
  • Personalized or customized products.

8. Contact Us

For any questions regarding our Refund and Returns Policy, please reach out to us:

Thank you for shopping with ZFabrics Pvt. Ltd.! We appreciate your trust and are committed to providing you with the best shopping experience.

Last Updated: May 18, 2025