Privacy Policy

Effective Date: October 26, 2023

1. Introduction

Welcome to ZFabrics.com (the “Website”), operated by ZFabrics Pvt. Ltd. (“ZFabrics,” “we,” “us,” or “our”). We are a premium clothing brand specializing in stylish and high-quality apparel for men and women. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website, use our services, or make a purchase.

By using our Website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website.

Contact Information:
ZFabrics Pvt. Ltd.
Email: sales@zfabrics.com
Phone: +923067986500

2. Information We Collect

We may collect personal information from you in a variety of ways, including:

• A. Personal Identification Information (PII):
  • Directly from you: When you create an account, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or communicate with our customer service. This may include:
    • Full Name
    • Email Address
    • Mailing Address (for billing and shipping)
    • Phone Number
    • Date of Birth (optional, for special offers)
  • Account Information: Username, password (hashed), purchase history, wish lists.
• B. Payment Information:
  • When you make a purchase, we collect payment information. However, sensitive payment details (like full credit/debit card numbers) are processed directly by our third-party payment processors who are PCI-DSS compliant. We may store tokenized payment information or the last four digits of your card for reference and ease of future transactions, but we do not store your full credit/debit card number on our servers.
• C. Technical and Usage Information (Non-PII):
  • Automatically collected: When you visit our Website, we may automatically collect certain information about your device and browsing activity. This may include:
    • IP Address
    • Browser Type and Version
    • Operating System
    • Device Type (e.g., desktop, mobile)
    • Referring/Exit Pages
    • Date and Time Stamps
    • Pages Viewed and Links Clicked on our Website
    • Time Spent on Pages
• D. Cookies and Tracking Technologies:
  • We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior, preferences, and to enhance your user experience. You can control the use of cookies at the individual browser level. For more information, please see our “Cookies and Tracking Technologies” section below.
• E. Communications Data:
  • When you contact us via email, phone, or our website contact forms, we may collect and store a record of that communication.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services:
  • To process and fulfill your orders, including shipping and handling.
  • To create and manage your account.
  • To process payments.
  • To communicate with you about your orders, account, or inquiries.
• To Improve Our Website and Services:
  • To understand how users interact with our Website and to enhance user experience.
  • To personalize your experience on our Website (e.g., showing you products you might like).
  • To analyze trends, usage, and activities in connection with our services.
  • To develop new products and services.
• For Marketing and Promotional Purposes:
  • To send you newsletters, promotional emails, special offers, and other marketing communications about our products and services (only with your consent where required by law). You can opt-out of these communications at any time.
  • To administer contests, promotions, or surveys.
• For Security and Legal Compliance:
  • To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
  • To comply with applicable legal obligations, court orders, or governmental regulations.
  • To enforce our Terms of Service and other policies.

4. Legal Basis for Processing (for EEA/UK users)

If you are an individual in the European Economic Area (EEA) or the UK, we collect and process information about you only where we have legal bases for doing so under applicable EU and UK laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you the services, including to operate the services, provide customer support and personalized features, and to protect the safety and security of the services (Contractual Necessity).
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the services, and to protect our legal rights and interests (Legitimate Interests).
• You give us consent to do so for a specific purpose (Consent).
• We need to process your data to comply with a legal obligation (Legal Obligation).

5. Sharing and Disclosure of Your Information

We do not sell, trade, or rent your Personal Identification Information to others. We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as:
  • Payment processors (to facilitate payments)
  • Shipping and logistics companies (to deliver your orders)
  • Marketing and advertising partners (to send communications, with your consent)
  • Analytics providers (to help us understand website usage)
  • IT and system administration services
    These providers are contractually obligated to protect your information and are restricted from using it for any other purpose.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
  • Comply with a legal obligation or government request.
  • Protect and defend the rights or property of ZFabrics Pvt. Ltd.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• With Your Consent: We may share your information with other third parties with your explicit consent.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to:

• Enable essential website functionality (e.g., shopping cart).
• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Deliver targeted advertising (with your consent where required).

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of our Website may not function properly.

7. Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

• Secure Sockets Layer (SSL) technology for encrypting sensitive information during transmission.
• Limiting access to personal information to authorized personnel only.
• Regularly reviewing our information collection, storage, and processing practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, such as tax and accounting requirements), resolve disputes, and enforce our legal agreements and policies.

Account information will generally be retained as long as your account is active. Technical and usage data may be retained for shorter periods for internal analysis purposes.

9. Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• The right to access: You have the right to request copies of your personal information.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure (right to be forgotten): You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions (e.g., for direct marketing).
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at sales@zfabrics.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Pakistan and choose to provide information to us, please note that we transfer the data, including personal data, to Pakistan and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

ZFabrics Pvt. Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

11. Children’s Privacy

Our Website and services are not directed to individuals under the age of 16 (or a higher age if stipulated by local law). We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

12. Third-Party Links

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we may also provide a more prominent notice (such as by adding a statement to our homepage or sending you a notification via email).

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

ZFabrics Pvt. Ltd.
Email: sales@zfabrics.com
Phone: +923067986500